2019 Review of Traws Cymru long distance bus network. Client: Welsh Government.

• Assessed performance of network.

• Recommended infrastructure, interchange and timetable improvements.

• Produced new livery for buses.

• Produced demand forecasts for potential new services.

• Appointed to update the Review October 2023.

2019 – current. Project management of DRT ‘fflecsi’ service. Client: Blaenau Gwent Council.

• Carried out consultation exercises with stakeholders.

• Produced design of new Demand Responsive service as part of Transport for Wales ‘fflecsi’ network.

• Managed the introduction of the service.

• Monitor performance on an on-going basis liaising with operator, Council and Transport for Wales.

• Carry out occasional surveys of passengers.

2021/2 Support in the implementation of 1Bws multi-operator bus ticket. Client: North Wales Local Authorities.

• Organised meetings with bus operators and local authorities.

• Produced and circulated minutes of meetings and notes on discussions.

• Produced multi-operator ticketing agreement.

• Assisted in the organisation of the launch of the ticket.

2021/2 Developing business case for new TrawsCymru service. Client: Denbighshire County Council.

• Produced outline business case explaining how existing resources could be more efficiently used to produce an improved service.

• Developed costed timetable for the proposed service.

• Monitored the performance of the service after it was introduced.

2021/2 Development of new enhanced bus networks for Wales. Client: Transport for Wales.

• Categorised every bus service in Wales.

• Assisted in design of bus network for North, Mid and South West Wales.

• Produced detailed timetables for new network in North and Mid-Wales with costs in terms of buses and hours.

2020 – 2023 Assessment of bids for Community Transport funding. Client: North Wales Local Authorities.

• Analyse bids for funding received from Community Transport Operators in North Wales.

• Carry out quality assessment of bids.

• Assess performance of operators in previous year.

• Recommend how the available funding is allocated.

2019 to date Revising bus timetables on behalf of bus operators. Clients: various.

• Analyse efficiency of timetable.

• Review timetable from passenger perspective.

• Produce new timetable taking account of requirements of operator in terms of resource cost.

Mystery shopper surveys – travel on buses and produce reports on:

• Driving standards.

• Customer care.

• Cleanliness and condition of vehicle.

• Timekeeping.

• Patronage.

Passenger and performance surveys – using available data assess:

• Passenger usage.

• Reliability.

• Timekeeping.

Bus company ‘Health Checks’ – carry out detailed investigations of bus companies covering:

• Financial performance.

• Legal compliance.

• Driving standards.

• Service quality.

• Recommendations for improvements and new initiatives.